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Last updated: July 18, 2026
Thank you for shopping with Vertex Global. This policy outlines how we process, package, and ship your order.
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Orders placed during high-volume periods (sales, holidays, new launches) may experience a slight delay in processing — we'll notify you by email if this happens.
Once your order has shipped, you will receive a confirmation email with a tracking number.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Free Shipping | 5-7 business days | Free on all orders over $100 |
| Expedited Shipping | 2-4 business days | Calculated at checkout |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays caused by the carrier, weather, customs, or other events outside our control are not the responsibility of Vertex Global.
We currently ship to all 50 U.S. states via trusted carriers including USPS, UPS, and FedEx.
At this time, Vertex Global ships within the United States only. We're working on expanding to international destinations — sign up for our newsletter to be notified when this becomes available.
Once your order ships, you can track it any time using the link in your shipping confirmation email, or via our Track Your Order page.
Please double-check your shipping address at checkout. Vertex Global is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@vertexgloballtd.store — we'll do our best to correct it before the order ships.
If your order arrives damaged, or tracking shows delivery but you haven't received your package, please contact us within 7 days at info@vertexgloballtd.store so we can file a claim with the carrier and arrange a resolution.
If you have any questions about your shipment, reach out to us:
Email: info@vertexgloballtd.store Phone: 626-222-3544 Address: 4140 Evergreen Lane, Alhambra, California (CA), 91801
